TasPorts runs a diverse range of operations across Tasmania with the purpose of facilitating trade for the benefit of Tasmania through the commercial provision of infrastructure and services. TasPorts is responsible for the management and maintenance of essential port infrastructure in Tasmania. This includes forestry terminal operations in Burnie and Bell Bay, the Devonport Airport, maintenance of port berths, channels, wharves, landside assets, marine fleet and key navigational aids.
We are committed to protecting your personal information and understand the importance of protecting it. This Policy outlines the types of personal information that we usually collect, the purposes for which we collect it, to whom we disclose it, how we hold and keep it secure, and your rights in relation to your personal information, including how to complain and how we deal with complaints.
We will handle your personal information in accordance with this Policy, applicable legislation including the Personal Information Protection Act 2004 (Tas) (PIP Act) and the Personal Information Protection Principles (PIPPs), and the Privacy Act 1988 (Cth) (Privacy Act).
In this Policy, personal information means any information or opinion about an identified individual or an individual who is reasonably identifiable, whether true or not. It does not include information that is de-identified (anonymous data).
This Policy applies to all of TasPorts’ staff, team members, trainees, apprentices, contractors and consultants. It may also affect TasPorts’ customers, clients, agents and shipping agents.
The types of personal information we collect about you depends on the dealings you have with us, and may include:
Where possible and lawful, you may interact with us anonymously or using a pseudonym. For example, if you contact us with a general question we will not record your name unless we need it to adequately handle your question.
However, for many of our functions and activities we usually need your name, contact information and other details to enable us to provide our goods or services to you.
We may collect personal information from or about you in different ways, including:
When you visit our websites, we may also use 'cookies' or other similar tracking technologies that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
Whilst we do not use browsing information to identify you personally, we may record certain information about your use of our websites, such as which pages you visit, the time and date of your visit, search engine referrals and the internet protocol address assigned to your computer.
We collect, use and disclose your personal information for the following purposes:
In the course of providing our goods or services to you, we may disclose your personal information with the following:
Some of these organisations may be located in overseas jurisdictions. We use service providers located in, and we store data in, countries around the world including New Zealand, Denmark, Canada, US and Ireland. However, given that we may store your information in cloud or other types of networked or electronic storage, your information could be accessed by our service providers and their support staff from various countries via an internet connection, and it is not always practicable to know in which country your information may be accessed or held.
Where we disclose personal information to a third party that is located overseas, or which will store personal information overseas, we will take reasonable steps to ensure that the overseas recipient of such personal information handles it in accordance with the standards required under applicable Australian privacy laws.
When you complete a credit application form and apply for credit, we will collect credit information about you. The types of credit information we collect includes information about:
We will obtain this information in a credit report (including a credit score) about you from a credit reporting body. We will use this information, combined with information we already hold about you, to assess your credit worthiness and to decide whether to offer you credit.
We may disclose your credit information to the following bodies:
We hold your credit information in the same way as other types of personal information that we hold about you (as described in Section 9 below). Refer to Section 10 and 11 below for information about how you can request access to, or correction of, your personal information (including credit information), or how you can make a complaint about our handling of your credit information, including any concerns about our failure to comply with the relevant provisions of the Privacy Act relating to credit information or the Credit Reporting Code.
You also have the following rights in relation to your credit information:
We store your personal information in hard copy and electronically. Hard copy information and electronic information is stored internally and by a third party storage provider. We take all reasonable and appropriate steps (including organisational and technological measures) to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.
We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by applicable laws. If we no longer need to hold your personal information for any reason or we are no longer required by law to keep it, we will take reasonable steps to de-identify or destroy that information. These steps may vary depending on the nature of the information, the way it was collected and how it was stored.
We will endeavour to ensure that the personal information collected from you is up to date, accurate and complete.
You may request access to, or correction of, the personal information we hold about you at any time by contacting our Privacy Officer. We will need to verify your identity before we can respond to such a request. Subject to any applicable exceptions or requirements, we will provide you with access to the personal information you request within a reasonable time and usually within 20 days. If we decide to refuse your request we will tell you why in writing and how to complain.
If we correct credit information we have previously disclosed to a third party, we will give each recipient of the information written notice of the correction within a reasonable time, unless it is impracticable or unlawful to do so.
You can make a complaint in writing to our Privacy Officer using the details set out in this Policy in section 12 below. We will need to verify your identity.
We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.
If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) via the OAIC website, www.oaic.gov.au.
If you have a question or comment regarding this Policy or wish to make a complaint or exercise your privacy rights, please contact our Privacy Officer on the following details:
Telephone: 1300 366 742
Mail: PO Box 1060 Launceston Tasmania 7250
Dated: February 2022